{"id":689,"date":"2020-07-18T22:37:31","date_gmt":"2020-07-18T20:37:31","guid":{"rendered":"https:\/\/groupeeffica.com\/formation-service-a-la-clientele\/"},"modified":"2021-02-08T16:51:23","modified_gmt":"2021-02-08T15:51:23","slug":"client-experience-training","status":"publish","type":"page","link":"https:\/\/groupeeffica.com\/en\/client-experience-training\/","title":{"rendered":"Client Experience Training"},"content":{"rendered":"
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STAFF – AFTER-SALES SERVICE<\/p>\n

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GIVE SATISFACTION,
\nLEAVE A GOOD IMPRESSION
AND SURVIVE ANGRY CUSTOMERS <\/span><\/p>\n<\/div>\n<\/div>\n<\/div><\/section><\/div>\n<\/div><\/div><\/main><\/div><\/div>

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\"Satisfaire<\/div>\n<\/div><\/section><\/div>\n
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Client Experience Training<\/h2>\n<\/div><\/section>
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The big buzz word theses days is Customer Experience. Customer service goes further than client experience. It is a set of practices and standards that must differentiate your business and transform customer service opportunities into business development. Beyond a pleasant experience, your staff must solve client issues and defuse emotional situations. This training is anchored in the reality of your business processes and logistical constraints.<\/p>\n<\/div><\/section><\/p><\/div>\n